Azgari Foundation logoAzgari Foundation501(C)(3) · AUSTIN, TX
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Program 3 of 5 · Digital Skills & Entrepreneurship Academy

Computer User Support Specialist
IT Help Desk

Tuition-free · 100% online · Ages 14–25 · By partner referral

What participants learn

Participants learn to set up, support, and troubleshoot the software systems and business tools a small organization depends on — help-desk fundamentals, account and workspace setup, common business applications, and basic AI automation and AI-agent support. The program builds practical, customer-facing support skills through supervised labs.

Core topics

  • Help-desk fundamentals and customer-support communication
  • Setting up and managing business software systems (CRM, scheduling, invoicing, project management)
  • Account, workspace, and access setup and troubleshooting
  • Supporting common productivity and business applications
  • Introduction to AI automation and deploying AI agents / AI receptionists for small businesses
  • Documentation and ticket-handling practices

Program goal: Each participant can provide entry-level user support and troubleshoot common small-business software systems. No job, income, or business result is guaranteed.

At a glance
Occupation / SOC15-1232 (Computer User Support Specialists)
LengthApproximately 20 weeks
Clock hoursApproximately 200–360 clock hours
Method of instruction100% online — live instructor-led sessions, supervised build labs, and supervised internship-style projects
Cost to participant$0 — tuition-free (financed by a party other than the student)
Occupational alignmentAligned to an occupation on the Workforce Solutions Capital Area Approved Training Occupations list (effective May 5, 2025)
ELIGIBILITY
  • Be 14–25 years of age
  • Be referred by a partner organization under a written agreement with the Foundation
  • Have reliable internet access and a desktop or laptop computer
  • Be able to commit approximately 10–15 hours per week for the duration of the program
  • For participants under 18: parental or guardian consent

The Foundation does not solicit or enroll members of the general public. Enrollment is limited to participants referred under partner agreements.

Common questions

About this program.

How much does it cost?

Nothing. The program is tuition-free to every participant — $0, financed by a party other than the student.

Is it really 100% online?

Yes. Live instructor-led sessions, supervised build labs, and internship-style projects — attended from anywhere with reliable internet and a computer.

How does someone join?

By referral from a partner organization under a written agreement with the Foundation. Participants under 18 enroll with parental or guardian consent. Agencies: email fosteryouthinitiative@azgari.org.

Full FAQ →

The other four programs

Marketing Specialist · Bookkeeping & Accounting Clerk · Web Developer · Administrative Assistant